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How-to · Housing & utilities

Start, stop or update Cottage Grove water/sewer service

Use the city's online or downloadable forms to start water and sewer service, stop service or change your address.

Steps

4 steps
  1. Pick the form for your changeOnline forms: Water/Sewer Application, Stop Service, Change of Address.
  2. Or use the downloadable formsDownloads include the START and STOP applications and the Water Sewer Utility Policy.
  3. Check the other forms if they applyA Landlord Agreement and an Assisted Rates Application are also listed.
  4. Contact the Finance DepartmentUtility billing is handled by Finance at City Hall, 400 E. Main Street.
  • How-to

    Request a Cottage Grove water payment arrangement

    Housing & utilities
    1. Check the balance on your noticeThe arrangement must cover the entire account balance shown on your Disconnect Notice.
    2. Fill out the payment arrangement formInclude your name, address, account number if known, the amount you will pay, and the date.
    3. Give a valid email addressThe city replies by email to accept or deny the arrangement.
    + 2 more steps in the full guide
    BringAccount name or numberService address scheduled for shutoffAmount and date you will payPhone numberValid email address
    Cost$35 service fee plus balance if water is disconnected (cash or money order)
    City of Cottage Grove Finance Department541-942-3346
  • How-to

    Appeal your Lane County property value

    Housing & utilities
    1. Get the petition formUse the Real Property or Personal Property petition and read the instructions that come with it.
    2. Gather evidence of the property's valueShow value as of January 1, 2026, such as a recent sale, independent appraisal, comparable sales or repair estimates.
    3. File with the County ClerkFile by mail or in person with the filing fee. Filing opens the day after tax statements are mailed.
    + 2 more steps in the full guide
    BringEvidence of value as of Jan. 1, 2026Authorization to Represent (if used)
    Cost$35 per tax account; $350 maximum for same-owner, same-subdivision accounts
    Lane County Clerk, Property Value Appeals Board541-682-4321
  • How-to

    Apply for an EWEB ductless heat pump rebate or loan

    Housing & utilities
    1. Get EWEB pre-approval firstApply and receive pre-approval before you schedule the installation.
    2. Apply onlineEWEB sends a confirmation email. For a loan, check Yes on the application and answer the loan questions.
    3. Or ask for a paper applicationCall the Customer Solutions Team at 541-685-7088 or email ems.answers@eweb.org.
    + 2 more steps in the full guide
    BringSigned residential applicationEvery homeowner's loan applicationInstallation documentation
    Eugene Water & Electric Board (EWEB)541-685-7088