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How-to · Housing & utilities

Ask Florence to check unexplained high water use

If your Florence water bill jumps and you do not know why, the City will send someone out at no charge to assess it.

Steps

3 steps
  1. Check for drips and extra wateringA dripping faucet, running toilet or extra summer watering can raise your bill a lot.
  2. Call Utility Billing for an assessmentSay your bill went up and you do not know why. The City sends someone out at no charge and reports its findings.
  3. Hire a plumber for repairsThe City does not repair pipes or water lines. A suspected leak needs a plumber.
  • How-to

    Register a Florence property for temporary sheltering

    Housing & utilities
    1. Get the registration formThe form is at the bottom of the city page. You can also email the Planning Department or call 541-997-8237, option 4.
    2. Check the program standardsExamples: handwashing, garbage and toilet facilities; no visible storage; shelters at least five feet from property lines.
    3. Get the right signaturesFor a residential property, the owner and the tenant must both sign the registration form.
    + 1 more step in the full guide
    BringCompleted registration formOwner and tenant signatures
    Cost$75 application fee
    City of Florence Planning Department541-997-8237
  • How-to

    Request Florence utility payment arrangements

    Housing & utilities
    1. Check that you qualifyYou must not have defaulted on a payment plan in the past 12 months or had a past-due account sent to debt collection.
    2. Contact the Utility Billing ClerkCall 541-997-3436 for more information about payment arrangements.
    3. Request a flexible payment planUse the Request a Flexible Payment Plan link on the city page. A Payment Arrangement Eligibility PDF is also linked.
    City of Florence Utility Billing541-997-3436
  • How-to

    Start or stop Florence city water service

    Housing & utilities
    1. Call Utility Billing or visit City HallCall 541-997-3436, option 2, or stop by City Hall at 250 Highway 101 to start water service in your name.
    2. Expect a one-time processing feeA $24.25 fee is added to your first bill. No deposit is required.
    3. Stop service: call 3 business days aheadCall City Hall at 541-997-3436, option 2, at least three business days before the date you want service to stop.
    Cost$24.25 one-time processing fee on your first bill; no deposit
    City of Florence Utility Billing541-997-3436