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How-to · Housing & utilities

Request Florence utility payment arrangements

Florence utility customers can ask for a flexible payment plan to pay off a past-due or current city utility bill.

Steps

3 steps
  1. Check that you qualifyYou must not have defaulted on a payment plan in the past 12 months or had a past-due account sent to debt collection.
  2. Contact the Utility Billing ClerkCall 541-997-3436 for more information about payment arrangements.
  3. Request a flexible payment planUse the Request a Flexible Payment Plan link on the city page. A Payment Arrangement Eligibility PDF is also linked.
  • How-to

    Ask Florence to check unexplained high water use

    Housing & utilities
    1. Check for drips and extra wateringA dripping faucet, running toilet or extra summer watering can raise your bill a lot.
    2. Call Utility Billing for an assessmentSay your bill went up and you do not know why. The City sends someone out at no charge and reports its findings.
    3. Hire a plumber for repairsThe City does not repair pipes or water lines. A suspected leak needs a plumber.
    CostCity assessment is at no charge
    City of Florence Utility Billing541-997-3436
  • How-to

    Register a Florence property for temporary sheltering

    Housing & utilities
    1. Get the registration formThe form is at the bottom of the city page. You can also email the Planning Department or call 541-997-8237, option 4.
    2. Check the program standardsExamples: handwashing, garbage and toilet facilities; no visible storage; shelters at least five feet from property lines.
    3. Get the right signaturesFor a residential property, the owner and the tenant must both sign the registration form.
    + 1 more step in the full guide
    BringCompleted registration formOwner and tenant signatures
    Cost$75 application fee
    City of Florence Planning Department541-997-8237
  • How-to

    Start or stop Florence city water service

    Housing & utilities
    1. Call Utility Billing or visit City HallCall 541-997-3436, option 2, or stop by City Hall at 250 Highway 101 to start water service in your name.
    2. Expect a one-time processing feeA $24.25 fee is added to your first bill. No deposit is required.
    3. Stop service: call 3 business days aheadCall City Hall at 541-997-3436, option 2, at least three business days before the date you want service to stop.
    Cost$24.25 one-time processing fee on your first bill; no deposit
    City of Florence Utility Billing541-997-3436