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How-to · Consumer help

File a consumer complaint with the Oregon DOJ

File a complaint with the Oregon Department of Justice about a business and choose mediation, an investigation intake, or information only.

Steps

4 steps
  1. Choose how you want to proceedPick one: mediation with the business, intake for a possible investigation, or information only.
  2. Have your documents readyYou can upload up to 10 files under 20 MB. The form and upload page time out after 20 minutes of inactivity.
  3. Fill out the online complaint formDescribe what happened, who you dealt with, what you tried, and the outcome you want, such as a refund.
  4. Watch for a replyYou may receive a file number and a copy of the letter sent to the business, or a notice that it was referred to another agency.

Bring

  • Receipts, invoices or letters
  • Business name and mailing address
Filing a complaint does not extend your legal deadlines or guarantee the result you want.

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