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How-to · City services

File an ADA complaint with the City of Florence

File a written complaint if you believe the City of Florence discriminated against you because of a disability in its services, programs or activities.

Steps

4 steps
  1. Write down what happenedInclude your name, address and phone number, plus the location, date and a description of the problem.
  2. Send it within 60 daysMail it to the ADA Coordinator, 250 HWY 101, Florence, OR 97439, or email access@ci.florence.or.us, within 60 calendar days of the problem.
  3. Meet with the ADA CoordinatorThe Coordinator meets with you within 15 calendar days, then responds in writing within 15 calendar days of the meeting.
  4. Appeal if it is not resolvedYou can appeal to the City Manager within 15 calendar days after you receive the written response.

Bring

  • Your name and contact details
  • Place, date and what happened
Employment-related complaints follow the City's Employee Handbook, not this process.

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