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How-to · Housing & utilities

Pay your Veneta utility bill

Pay your City of Veneta utility bill online, by mail, in the City Hall drop box or in person.

Steps

4 steps
  1. Pay online with Xpress Bill PayYou can also set up automatic payments through Xpress Bill Pay.
  2. Register for your online accountOnce registered you can view your bill, update your email, track water use and pay.
  3. Or mail a check or money orderMake it payable to the City of Veneta and send it with the bottom part of your bill to PO Box 458, Veneta, OR 97487.
  4. Or pay in person at City HallCity Hall takes cash, check, money order, Visa and MasterCard. The drop box takes check or money order only.

Bring

  • Account number (online sign-up)
  • Valid email address (online sign-up)
  • Bottom part of bill (mail, drop box)
Do not put cash in the drop box. Drop box payments post the next business day.
  • How-to

    Appeal your Lane County property value

    Housing & utilities
    1. Get the petition formUse the Real Property or Personal Property petition and read the instructions that come with it.
    2. Gather evidence of the property's valueShow value as of January 1, 2026, such as a recent sale, independent appraisal, comparable sales or repair estimates.
    3. File with the County ClerkFile by mail or in person with the filing fee. Filing opens the day after tax statements are mailed.
    + 2 more steps in the full guide
    BringEvidence of value as of Jan. 1, 2026Authorization to Represent (if used)
    Cost$35 per tax account; $350 maximum for same-owner, same-subdivision accounts
    Lane County Clerk, Property Value Appeals Board541-682-4321
  • How-to

    Apply for an EWEB ductless heat pump rebate or loan

    Housing & utilities
    1. Get EWEB pre-approval firstApply and receive pre-approval before you schedule the installation.
    2. Apply onlineEWEB sends a confirmation email. For a loan, check Yes on the application and answer the loan questions.
    3. Or ask for a paper applicationCall the Customer Solutions Team at 541-685-7088 or email ems.answers@eweb.org.
    + 2 more steps in the full guide
    BringSigned residential applicationEvery homeowner's loan applicationInstallation documentation
    Eugene Water & Electric Board (EWEB)541-685-7088
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    Apply for EWEB Customer Care bill assistance

    Housing & utilities
    1. Open the EWEB customer portalLogging in is optional. The Customer Care application is in the portal's customer programs list.
    2. Go to Customer ProgramsIf logged in, use Ways to Save, then Program Management, for the full list of programs.
    3. Find Customer Care in the listSelect Read more next to Customer Care.
    + 2 more steps in the full guide
    BringProof of last month's household incomeIncome of all adults in the home
    Eugene Water & Electric Board (EWEB)541-685-7000