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How-to · Consumer help

Reply to a debt collector with sample letters

The CFPB offers sample letters to dispute a debt, ask for details or limit contact; send one soon and keep a copy.

Steps

5 steps
  1. Find out about the debtCollectors must give the creditor's name, the amount owed and how to dispute it, at first contact or within five days.
  2. Pick the sample letter that fitsLetters cover: you do not owe it, you need information, stop contacting me, contact my lawyer only, or how to reach me.
  3. Send it soon and keep copiesIn some situations you have only 30 days after first contact to ask for certain information.
  4. Add proof if it is not your debtIf it is not your debt or you already paid it, documentation can help your dispute.
  5. Complain to the CFPB about debt collectionYou can submit a complaint with the CFPB if you are having an issue with debt collection.

Bring

  • Copies of letters you send
  • Proof you paid or it is not your debt
The sample letters are not legal advice.
  • How-to

    Dispute a wrong charge on your credit card bill

    Consumer help
    1. Call your card company right awayTell them about the problem as soon as you see it.
    2. Send a written billing error noticeSend it within 60 calendar days after the charge appeared on your statement.
    3. Keep copies and note your callsWrite down the dates of follow-up calls and keep everything together in one file.
    + 2 more steps in the full guide
    BringYour credit card agreement
    Consumer Financial Protection Bureau855-411-2372
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    File a CFPB complaint about a financial company

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    1. Try the company firstCompanies can often answer questions specific to your situation.
    2. Dispute credit report errors firstFor inaccurate information on your consumer report, the law requires you to dispute it with the reporting agency before complaining.
    3. Gather your facts and documentsAttach account statements and messages with the company, up to 50 pages.
    + 2 more steps in the full guide
    BringKey dates and amountsStatements and company messagesCompany name and contact detailsYour name, email, phone and addressWritten permission, if for someone else
    Consumer Financial Protection Bureau855-411-2372
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    Start a USPS missing mail search

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    1. Check tracking firstIf your mail has tracking, look at its current status before you start a search.
    2. Wait until 7 days after mailingA Missing Mail search request cannot be submitted sooner than 7 days from the mailing date.
    3. Submit a Missing Mail search requestUse Start Your Missing Mail Search and give the details of the item. Photos can help.
    + 1 more step in the full guide
    BringSender and recipient addressesSize and type of containerTracking number or mailing receiptDescription of the contentsPictures of the item
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