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How-to · Consumer help

Report cybercrime to the FBI’s Internet Crime Complaint Center

People affected by cyber-enabled crime can file a complaint with the FBI’s IC3.

Steps

3 steps
  1. Prepare the complaint detailsInclude your contact details, transaction dates and amounts, recipient information, and what happened.
  2. Save the submitted reportSave or print it before leaving the confirmation page; IC3 does not email a copy.
  3. Keep your original evidenceIC3 does not accept attachments. Keep originals securely in case an investigating agency requests them.
  • How-to

    Appeal a denied National Flood Insurance Program claim

    Consumer help
    1. Ask the insurer about the denialDiscuss overlooked facts, documents or mistakes with your adjuster or insurer without missing the appeal deadline.
    2. Prepare and send the appealUse FEMA’s claim appeal form, explain the disputed issues, and attach the denial letter and supporting evidence. Follow the official page’s mail or email instructions and preserve proof of timely submission.
    CostThere is no fee to file a FEMA appeal.
    FEMA National Flood Insurance Program
  • How-to

    Block identity-theft debts from your credit reports

    Consumer help
    1. Prepare the blocking requestInclude an identity-theft report, proof of identity and a letter identifying fraudulent debts and information. IdentityTheft.gov provides a sample letter.
    2. Submit to each affected reporting companySend the request to the credit reporting companies showing the fraudulent information. Qualifying information must be blocked within four business days after receipt.
    Consumer reporting companies; CFPB guidance
  • How-to

    Challenge a checking-account report that caused a bank denial

    Consumer help
    1. Request the reportFind the reporting company’s name in the bank’s adverse-action notice. Contact that company for a free copy and check for errors.
    2. Dispute errors in writingContact the reporting company in writing. Banks and credit unions that supplied information also have duties to investigate and correct disputed errors; use the CFPB sample letters.
    3. Ask about other account optionsA different institution may use different criteria. Ask about accounts designed to avoid overdraft risks.
    Checking-account reporting companies; CFPB guidance