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How-to · Housing & utilities

Start, stop or move EWEB electric and water service

Request to start, stop or move your EWEB service online or by phone. You can schedule up to 90 days ahead.

Steps

5 steps
  1. Start service onlineNew residential customers request service online. Commercial customers must contact customer service to verify their EIN.
  2. Move service from MyAccountCurrent residential customers sign in to request a transfer to another address in EWEB's territory.
  3. Stop service from MyAccountFor residential or commercial customers moving outside the EWEB territory.
  4. Pick a date up to 90 days aheadService may be turned on or off any time from 8 a.m. to 5 p.m. that day. Requests after 4 p.m. may take two business days.
  5. Or call customer serviceCall if the online process does not work for you. Call volume is high in August and September.

Bring

  • Social security number
  • Driver's license number and state
  • Address where service should start
  • Start date (Mon-Fri, no holidays)
  • Mailing address and phone number
  • Names of any roommates
Accounts may also require a security deposit.

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